Refund & Cancellation Policy

The short version

A refund is made when we could not deliver the seva you paid for — the puja was not performed on its tithi, or what the booking promised never reached you. That is the whole of it. A booking you change your mind about is not refunded, because the arrangement has already been made in your name from the moment it is paid for.

When we refund you

If the puja is not performed on its scheduled tithi, for any reason on our side — a temple closes at short notice, a pandit is unavailable, the ritual cannot be completed — you receive a full refund including the payment gateway charge, or you may move your sankalp to the next occurrence of the same puja. We ask you which you would prefer rather than deciding for you.

The same applies if the puja is performed but what the booking promised does not reach you: the recorded sankalp video within five days of the puja date, or the temple prasad within fifteen. If either is missing past those windows, that is a delivery failure and it is refunded on the same terms.

When we do not

We do not refund a booking because you have changed your mind, and we do not refund one after the pandit has taken the sankalp in your name and gotra. At that point the ritual has been performed on your behalf and the offering made, in the same way that a donation given at a temple is not returnable.

We would rather state this plainly than bury it. From the moment a booking is paid for, a place is held in a specific ritual on a specific tithi, samagri is bought against it and a pandit's time is committed to it. Those costs are incurred whether or not you go on wanting the seva, which is why the only thing that brings your money back is our failure to deliver it.

Bhet and daan offerings

Bhet and daan sevas — gau seva, anna daan, vastra daan, deep daan — are offerings made at the temple in your name. They follow the same rule as the puja: refunded if the offering was not made or the proof of it never reached you, and not refunded otherwise. Once an offering has been made it cannot be reversed.

Dakshina

A dakshina is a voluntary offering rather than payment for a named seva, and it follows the booking it was added to. If the puja could not be performed and the booking is refunded, the dakshina is returned with it. If the puja was performed, the dakshina has been given and is not returnable — which is what a dakshina is.

How to request a refund

Write to support@sevapuja.app from the email on your booking, quoting your booking reference (it looks like SP-8F3K2Q). Tell us what happened; you do not need to argue a case.

We acknowledge every request within 2 working days and decide within 7. Approved refunds are issued to the original payment method within 5–7 working days of approval, and your bank may take a further 2–3 days to show it.

If you disagree with a decision

Reply in the same thread and say so, and the decision will be looked at again by someone who did not make it the first time. We respond within 48 hours of receipt and resolve within one month, as the Consumer Protection (E-Commerce) Rules, 2020 require.